It is no secret that the hospitality industry has one of the highest levels of staff turnover. In the 2024 annual report, Deloitte stated that turnover in our industry reached 73.8%—a significant figure that continues to rise year over year. Many strategies can be implemented to decrease this metric, and most of them will depend on the organizational culture, such as employee benefits, salaries, or career development opportunities. However, even if we combine all of these approaches and independent hotels put in place an organized recognition system, employees won’t necessarily stay with the same company if there isn’t a continuous approach. So, can independent hotels introduce and sustain additional practices to reduce their turnover rate? Although it is not a magic formula and there are different approaches, we would like to highlight one that often does not reach center stage: staff training. You may have doubts about it, but there

Sometimes, trails are difficult to envision—you start asking yourself where to start and what the right time is to do so. Our 'Hospitality Trail' was born out of the idea that all you need is guidance. You might know the vision or how the trail has to be created within a particular environment—but what happens right after it? This is where we jump in, to be your compass across some of the main topics in the industry, from technology to operational excellence to strategy building. So we ask you: how exactly should you do it if your hotel or apartment rental is already operating? Is it even possible to have a compass if the wheel is spinning 24/7, non-stop? The answer is an easy yes. Let’s start with facts! In the most recent report from Cloudbeds (The State of Independent Lodging Report), it is estimated that between 28% and 30%